2018 Housing Survey – FAQ’s

Lonergan Research

Frequently Asked Questions

Who will my information be given to?

The information you give will be provided to the AIHW and to state and territory housing departments. By law, AIHW cannot pass on any information you provide to the police, courts, or any other government department, organisation or individual.

What will my information be used for?

The AIHW will use your information combined with information provided by other tenants to report on satisfaction with housing services. The states and territories will use the information provided to improve services to you and to tenants like you.

Do I have to participate?

Participation in the National Social Housing Survey is completely voluntary. However the more people who complete the survey, the more useful the information will be.

Is the information collected confidential?

Yes. Lonergan Research will provide data from this survey to the Australian Institute of Health and Welfare (Australia’s national agency for health and welfare statistics and information) for the purposes of national reporting. Lonergan Research will not pass on any information that could identify you or your household to the AIHW, your housing service provider, or to any other organisation. Your name is NOT collected and your address will NOT be passed on.

The AIHW will provide your data combined with information from other tenants to state and territory housing departments. You and your household will not be able to be identified from this data. For more information about privacy issues please go to www.aihw.gov.au/privacy and www.lonerganresearch.com.au/privacy.

I’m having trouble reading the questionnaire or understanding the questions?

If you require assistance in completing this survey, please ask another member of your household to help you. Alternatively you can contact Lonergan Research for assistance on:
Telephone: 1800 859 943    OR    Email: housing@lonerganresearch.com.au

I have a problem with my home. What should I do?

If you have a concern about a specific issue, put this aside and think about what each question is asking. Please do not answer all of the questions thinking about this concern.

If you are having a problem with your home, please contact your housing provider directly to let them know. Lonergan Research is unable to pass on any requests for maintenance or repair because this would identify you as a respondent to this survey.

Can I complete the survey online or on my mobile-phone?
You can complete the survey online or on your mobile phone using the logon and password details provided in the box on the letter inviting you to participate in the survey.

I don’t have a computer or access to the internet. What do I do?

Please fill in the paper questionnaire and send this back to us in the reply-paid envelope provided.

Where can I get more information about the National Social Housing survey 2018?

If you have any questions about the survey please contact Lonergan Research for assistance on:
Telephone: 1800 859 943   OR   Email: housing@lonerganresearch.com.au

I do not wish to provide my name and contact details but I wish to complete and return the survey. What do I do?
Please tear off the front page from the perforation or simply keep the entry details page blank. By doing so, your feedback will still be included in the survey. Also, please be assured that if you do provide your personal details, these details will strictly be used to contact the winners of the lottery and will never be used for any other purpose.

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